Terms and Conditions
Please read our terms and conditions below carefully. Use of our site constitutes your agreement to all terms and conditions in accordance with all applicable law.
Content Errors and Omissions
We endeavor to be accurate but cannot be liable for any errors or omissions in descriptions and prices. In the event of error, Super Seatz reserves the right to cancel or refuse any orders submitted at the wrong price. If we have charged your credit card with the wrong price, we will adjust your credit card account accordingly.
While we endeavor to provide true color images on our site, there can be slight variations that we cannot be liable for. Also weights and dimensions may have a slight variation. If you need precise colors, weights or measurements, please contact our customer service department at 610-994-1686.
In lieu of contacting customer service for sample swatches, you have agreed to waive any claim in dissatisfaction in colors, finishes, stains, fabrics, vinyl, wicker or any other material.
Shipping Charges and Delivery
All products are priced without shipping charges. We will advise the most cost effective way to ship. Our freight quote will be exact so you will know your total cost. However, freight carriers only hold pricing for a limited time and may occasionally make errors. Super Seatz reserves the right to change the shipping charges, even after we process your order. In this event, the customer will be contacted for approval of the revised charges. Orders are shipped tailgate delivery; this means it is your responsibility to take the goods off the back of the truck. In the event you need the goods brought off the back of the truck to street level (this does not mean delivered inside), we need to know this when you place your order so we can calculate the proper freight cost. Inside delivery is also available; again, we need to know this when you place your order, to calculate the proper freight cost. Customer is responsible to unload the goods immediately upon the truck's arrival to avoid additional charges. We reserve the right to charge you for refused shipments, incorrect delivery addresses, and services we were not informed of at the time of the freight quote. We will email you shipping details as soon as your order as shipped.
Damages and Freight Claims
When your order is picked up by the freight carrier (truck, UPS, FedEx), they sign for the product as being in good order. At this point, the carrier is responsible for delivering the product to you in good condition. It is the responsibility of you, the customer, to inspect the goods before giving your required signature to the carrier. If there is visible damage to the cartons or missing cartons, it must be noted on the bill of lading. It is also your responsibility to look in the cartons to make sure there is no hidden damage. If the carrier does not allow you the time to do a thorough inspection, it is imperative to put on the bill of lading the following: "Freight Accepted Subject to Inspection." Customer must notify carrier within 24 hours of delivery if any damage is found.
By signing subject to inspection, you have given yourself 24 hours to make sure everything is acceptable.
We will help you file a freight claim on your behalf should it arise. Reimbursement for said damage will come from the freight carrier to you.
An order may be canceled prior to production. Orders that have been produced but not shipped are subject to a 30% cancellation fee.
To return a product, you must contact us for a return authorization number. Product returned without a return authorization number will be refused and incur additional freight charges.
Returned stock items will incur a 30% return fee, as well as return freight from the customer.
For items shipped in error, Super Seatz will incur all freight charges.
In either case, the goods must be returned in original cartons in unused and undamaged condition. In the event goods are not returned in proper condition, the customer will incur full cost of the goods as well as freight to and from the customer.
Security and Privacy
Super Seatz, LLC is committed to protecting online privacy and electronic security.
We assure you we will always do everything possible to ensure a private and secure experience.
Super Seatz, LLC is committed to respecting your privacy. The following paragraphs detail our privacy policies regarding the personal information you provide to us and information we collect about how visitors use our site to enhance your shopping experience.
Super Seatz provides three shopping options for your convenience:
1 Anonymous Shopping: We will not store any of your personal information. Information requested will be for your shipping address, billing address, and credit card. Because we will not store any of your information, this will be requested each time you place an order.
2 Remember Me: We keep your shipping and billing information on our secure server for your convenience. This enables your Bill To and Ship To information to be pre-filled in our checkout area.
3 Express Checkout: We keep your shipping, billing, and credit card information stored on our secure server. All information is pre-filled in our checkout area.
Information provided for the Remember Me and Express Checkout areas is protected by the personal password you selected. In addition to your password, you will select a user ID so only you will have access to your account information.
You may change your shopping option at any time by clicking on the "My Account" link.
We believe your email address is private information. We do not share or sell your email address to any concern. We will only use your email address to advise you of shipping information and information about our products.
You may request to not receive any promotional information regarding our products.
All orders placed on our site are encrypted using Secure Socket Layer (SSL) technology.
You can be certain when placing an order on our website your information is protected with SSL technology. In the event you are uncomfortable placing an order through our site, please call our Customer at 610-994-1686 to place an order.
Third-Party Web Beacons
We use third-party web beacons from Google to enable us to analyze how visitors use our website. Google may also use anonymous information about your visits to this and other websites. This information is used to provide advertisements about goods and services that may be of interest to you. It also aids in furnishing information for improving products and services to you. If you would like more information regarding this practice and to know your choices about not having this information used by Google, please click here.
Super Seatz, LLC does not share information or allow advertisers to promote products or services on our website.
We reserve the right to change a policy. It is incumbent upon you to stay abreast of any changes by checking our website.