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Do I have to pay sales tax?

For some PA and FL residents and businesses, state sales tax is automatically added to your order when you check out. This depends on where you live and where the manufacturer is based. 

How can I tell the true color of an item?

While we endeavor to provide true color images on our site, there can be slight variations that we cannot be liable for. Also, weights and dimensions may have a slight variation. If you need precise colors, weights or measurements, please contact our customer service department. In lieu of contacting customer service for sample swatches, you have agreed to waive any claim in dissatisfaction in colors, finishes, stains, fabrics, vinyl, wicker or any other material.

What is the warranty policy?

Our products are backed by original manufacturer's standard warranties. Any products being claimed as originally damaged or defects are subject to the manufacturer's repair and replacement policy.

How much is the shipping and handling charge?

Please see each item listing to see if there is a set shipping cost or contact us for a freight quote for those oversized items that must ship via LTL freight carriers. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 610-994-1686. There are many factors that determine freight prices, such as weight, size of material, and location. We will work closely with you and our freight carriers to give you the best possible shipping cost.

Do you ship internationally?

We routinely handle shipments anywhere in the lower 48 states and Canada, and have also shipped internally using a freight forwarder to manage customs and international freight. We can provide the necessary paperwork and guidance to faciliate international shipments. 

Will you deliver to a residence?

Yes, but all LTL deliveries are to the curb only. If you desire inside delivery and liftgate service, there will be an additional delivery charge. Please contact customer service to discuss all residential deliveries before ordering.

What if an item is missing from my shipment?

If you are missing an item from your shipment, please contact customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or 610-994-1686. Please note that for LTL deliveries, you must note any missing items on the Bill of Lading BEFORE the driver leaves. We cannot be held responsible for missing items that are not noted upon receipt from the LTL carrier.

What if I received the wrong product?

If you believe you have received the wrong product, please contact customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or 610-994-1686.

When will my order ship?

Please see each individual item for more information on the availability of each item. In addition to the Availability stated on each item (the time it takes for the item to be packaged and prepared to leave the warehouse), the transit time generally takes from 1-7 business days. If you need expedited shipping, please contact us for rates. Please be aware that we are not responsible for items that go on backorder. Backorders do occur occasionally, and we will see to it that your order gets delivered as soon as the item is in stock again.

How do I return my product?

Call customer service and we will arrange to have the product picked up subject to our return policy.

Do you have a return policy?

If you are sent the wrong item or it arrives damaged it will be replaced at no cost to you. All items can be returned ff you change your mind about a product or order the wrong product. Please note that you may be responsible for the freight cost back to the warehouse as well as subject to a 30% restocking fee. All refunds will be provided immediately upon satisfactory receipt and inspection of the items and is at the discretion of the manufacturer. 

 

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